If you have done a recent clinical update and are getting an error message referring to “xPatients3” or “xxxPatients3” during downloading your most recent patient data you will need to perform the following:
Update the clinical software to version 2123 or higher. Make sure you open the clinical software to make sure it is version 2123 or higher before you attempt to download your most recent patient data again. This step not only makes sure the version is 2123 or higher, but also is performing a software adjustment to the clinical data transfer utility program. If you do not do this step you will continue to get the same error messages.
The error is due to changes we are making to the clinical laptops in order to expand patient demographics information for the future.