Author Archives: Support

A new feature has been added to the HHC3000 Clinical Software.  Clinicians, listed as the Responsible Employee for a patient, can now be notified of when the current recertification period ends when they login into the Clinical software.  This feature … Continue reading →

An enhancement has been made to the software to allow for documentation and tracking of Therapy (PTA/COTA) Supervision with Main Software version 7287 and Clinical version 2991. Please see attached link for detailed instructions on how this feature works. Therapy … Continue reading →

Medicare announced that as of 1/3/2023, the reason code 31755 has been reactivated. This means that revenue code 0023 line-item date of service MUST match the date of service for the first home health visit on the claim. For Initial … Continue reading →

There was an issue with C0100-C0500 on the XML being rejected. This issue was resolved with Main software update 7225 and Clinical 2956 dated 1/10/2023.

We have identified that there is an OASIS E XML issue causing rejections. The Issues include items D0160, A2121 & A2122A-E, & N0415Z1. We are working to resolve this promptly. Update will be posted once resolved. 1/10/2023 The issues with … Continue reading →

OAISIS E is available for HHC3000  Main software version  7212 dated 12/28/2022 and Clinical software version 2948 dated 12/28/2022 for OASIS assessments dated 01/01/2023 and/or with a M0090 date of 01/01/2023. Per CMS OASIS User Manual :   “Please note that … Continue reading →

As of 10/1/2022, agencies must ensure they are using Main Software Version 7169 or later and Clinical Point of Care Software Version 2930. These versions will ensure that agencies will receive the updated ICD 10-CM code set, the new grouper … Continue reading →

Currently anyone logging onto crystal.hhc3000.com may experience some issues with logging on. This is a known issue and our technical staff is looking into it. This will be updated as issue is resolved. ISSUE IS RESOLVED.

Reposting Known Issue:

A new benchmarking report has been added to HHC3000 to assist in analyzing PDGM data. This tool is designed to aid in decision making and assess your company’s  performance with real time data. The PDGM Statistics Summary report is found … Continue reading →