Author Archives: Support

Is Windows 10 your “Server” Operating System?

Posted on September 27, 2016 by Support

If you are currently running Windows 10 as a “Server”, you may run into an issue where the “Advantage Database Service” (ADS) stops repsonding.  This is because ADS does not support Windows 10 as a platform, meaning it is not … Continue reading →

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Clinical Software Version Update With Restructure

Posted on September 26, 2016 by Support

09/26/2016 Clinical Software Version: 2489 This version update will require a software restructure.  Upon completion of the software update and opening to the Point of Care software , a message will appear requesting the software restructure.  Please select YES the … Continue reading →

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Main Software Version Update With Restructure

Posted on September 15, 2016 by Support

09/15/2016 Main Software Version: 6025 This version update will require a software restructure.  Upon completion of the software update the software should be opened prior to the rest of the agency personnel accessing the software.  A message will appear requesting … Continue reading →

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Unique Tracking Number for Medicare PPS Claims for States Submitting Pre-Claim Review

Posted on September 12, 2016 by Support

Agencies who are or will be submitting Medicare PPS claims for Pre-claim review will need to update the Main Office Software to Version 6022 dated 09/12/16. Upon receipt of the provisional approval and Unique Tracking Number (UTN), agencies will need … Continue reading →

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Help Protect your Agency from the Increase in Ransomeware Attacks in 2016

Posted on August 31, 2016 by Support

The frequency of Ransomeware attacks have increased significantly in 2016.  Ransomeware either locks a user interface or encrypts files on a computer or server preventing access.  Ransomeware gets installed on networks by individual users accessing suspicious websites or through attachments.  … Continue reading →

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New Security Reports for Software User Log In by Date and Time

Posted on August 25, 2016 by Support

A new security report is now available in System Security/ Security Reports for tracking software user Log in and Log out by date and time with main office software version 6014 dated 08/23/16.  The must be generated with a parameter … Continue reading →

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Updated Texas Medicaid Plan of Care

Posted on August 25, 2016 by Support

The Texas Medicaid Plan of Care has been updated to reflect the most current effective date and revised dates.  The old effective date of 03/17/2014 and revised date of 05/07/14  can be found at the bottom right of the print … Continue reading →

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Navinet/Highmark Specific Items Now Available in the Authorization Request Document

Posted on August 16, 2016 by Support

Agencies will need Main Office Software Version 6010 dated 08/15/16 and Clinical Point of Care Software Version 2478 dated 08/15/16.  The Authorization Request document now has an additional tab for Insurance specific Authorization request/ justification items related to homebound status … Continue reading →

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PECOS

Posted on August 8, 2016 by Support

A new PECOS file is now available for download.

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Physical Therapy Specific Comprehensive OASIS Assessments Are Now Available In The Clinical Point of Care Software

Posted on August 5, 2016 by Support

Physical Therapy specific Comprehensive OASIS Assessments are now available with Clinical Point of care Software version 2476 dated 8/4/2016.  Physical Therapists may complete a Therapy specific Comprehensive OASIS assessment on patients with only Physical Therapy services active.  When the appropriate … Continue reading →

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