CAHPS Survey – FAZZI Users

If you are getting a rejection from FAZZI stating “MedicarePayerFFS must be a 0 or 1”, you will need to contact FAZZI and let them know you are submitting using the Standard File Specification instead of the Legacy File Specification.  We made changes to the HHC3000 in August due to changes in file layouts per new specifications sent to us by FAZZI, under the assumption that all new submissions would have to be under the new specifications.  Everything appeared to us as just a change in specifications.  We’ve had several changes from different vendors as they fine tune their submission requirements.  We were not aware that FAZZI would allow sending both the Standard (new) and Legacy (old) formats.  The use of the terms Standard and Legacy (their internal definitions) were new to us until we called them today because many of our agencies were getting the error previously stated and we figured out what was happening.  As of August, 2010 all HHC3000 files are created in the Standard File format for FAZZI as of the result of the changes we had made.  The problem is that FAZZI may be comparing your new submissions against the old Legacy specifications.  They have told us that with just a phone call from you to they will be able to correct the problem.  They do not know for sure which agencies use our software.  We are sorry for any inconvenience.